System Help

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To help us answer your query as soon as possible please use the Technical Support form. Before sending your query please check out the Frequently Asked Questions below.

Frequently Asked Questions

Prescriptions
Paying

Medical
Financial
Cookies
Passwords

Can I send my prescriptions to 24Dr.com?
At present 24Dr.com only supplies Private Prescriptions issued by our doctors. These are NON National Health Service Prescriptions. This means that you have to cover the cost of the medicine and not the National Health Service. In order to do this you must register.

How much do you charge for delivery?
We offer free delivery for private prescriptions. To guarantee delivery within the United Kingdom by 12 noon the following day a charge of £3.00 is made. At present we deliver only to the UK.

How do I pay for my products?
You can pay for your products online via credit/debit card. All your credit card information is encrypted using SSL (secure socket layer) authenticated by Thawte, the world's leader in secure data transfer. Credit card data is not stored on the internet.

What happens if I'm not at home when you deliver?
Our courier service (The Post Office) will only deliver on a signature. They will deal direct with you for missed deliveries.

Privacy
Medical Information
You may keep and update your medical record on 24Dr.com, which no one else can access other than the doctor conducting a consultation. The information held on your record within our database is determined by you the user.
Financial
Confidentiality and privacy of customers and users of this web site is of utmost importance to us. We fully comply with all aspects of the Data Protection Act 1998 and none of the information that you provide to us will be passed on to any third party. The information that we gather from you is used by us to ensure that we can give you the best possible service and for own internal market analysis.
When you order from us, we ask for your:
name;
address;
credit card number; and
expiry date.
This is the minimum amount of information that we need in order to conduct your purchase and to execute delivery.
We recognise the uncertainty that people have with placing orders over the Internet. We therefore use secure socket layer technology (known as "SSL") to encrypt the information you send us when you place your order. This SSL technology is a standard protocol that is built into your web browser. It means that the information you want to send us is encrypted on your computer, sent through the Internet as jumbled code, and decoded on our secure server.
Cookies
Cookies are small text files which many Internet sites automatically download to a user's hard disc. They are primarily used in helping web sites recognise a user that has visited the web site previously. They can store account and password information. Most web browsers automatically accept cookies. You do not have to accept cookies, and you should read the information that came with your browser software to see how you can turn off the automatic download feature, should you so wish.
You must to maintain the confidentiality of your login names, passwords and other confidential information relating to your access to this web site at all times. You must notify us immediately, by e-mail to webmaster@24dr.com, if you become aware or suspect that some unauthorised person has obtained your login names, passwords or other confidential information in relation to your access to this web site. Until we have received such notification you may be held to be liable for the acts of others using your login names, passwords and other confidential information.
Should you have any query or comment on this privacy policy, please e-mail the webmaster at webmaster@24dr.com.

Passwords
When you register with 24Dr.com, you are allocated an ID number by the system. You choose your own login name and password, which provides security in ensuring that your record cannot be accessed by another user or confused with anyone else by the consulting doctor.
If you have forgotten your password, please go to the registartion/Login page where there is a button for 'Lost Password'.

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